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Refund Policy

1. Eligibility for Returns
We accept returns on most new, unused, and uninstalled items within 30 days of delivery.
To qualify:
  • Item must be in original condition, with no signs of installation or use
 
  • All original packaging, hardware, and accessories must be included
  • Proof of purchase is required

Items NOT eligible for return:

  • Installed, used, or altered items

  • Custom-made or special-order parts

  • Clearance or final-sale items

  • Electrical and electronic parts (for safety reasons)

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2. Return Shipping Costs

Since we do not ship via freight, all returns are handled through standard carriers (UPS, FedEx, USPS).

Customers are responsible for:

  • Return shipping costs

  • Ensuring the package is packed securely to prevent damage

We recommend using a trackable shipping method.

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3. Restocking Fees

Some returns may be subject to a 10–25% restocking fee, depending on:

  • Condition of the item

  • Manufacturer requirements

  • Reason for the return

Restocking fees are deducted from the refund total.

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4. Refunds

After we receive and inspect your returned item:

  • Approved refunds will be issued to your original payment method

  • Refunds typically process within 5–10 business days

Shipping costs are non-refundable, unless the return is the result of our error.

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5. Exchanges

We are happy to help you exchange your item for a different size, style, or model if available.
Customer is responsible for return shipping unless the item arrived damaged or incorrect.

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6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery.

To speed up a replacement or refund, please include:

  • Photos of the damage or wrong item

  • Your order number

We will cover the return shipping if the error is on our end.

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7. Order Cancellations

Orders can be canceled before they ship.
Once an order has shipped, it cannot be canceled and will be treated as a return.

Custom or special-order items may not be cancellable once processed.

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8. How to Start a Return

To begin a return, please contact us:

  1. Email or call us with your order number.

  2. We will provide the correct return instructions.

  3. Ship the item back using a secure, trackable method.

  4. Once inspected, we’ll process your refund or exchange.

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9. Contact Us

For all return or refund questions contact us

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